Privacy Policy

1. Introduction

Glossline Detailing Limited ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website at glossline-detailing.co.uk or contact us about our services.

Glossline Detailing Limited is a company registered in England and Wales (Company Number: 16823611), with a registered address at 4 Clun Forest Way, Whitehouse, Milton Keynes, England, MK8 1HB.

We are the data controller for the personal data we collect. If you have any questions about this policy or how we handle your data, please contact us at [email protected].

2. What Data We Collect

We may collect the following types of personal data:

• Contact information: Your name, email address, and any other information you provide when contacting us or submitting an enquiry form.
• Vehicle information: Details about your vehicle (make, model, condition) that you provide when requesting a service or consultation.
• Communication records: Records of correspondence between you and us, including emails and enquiry form submissions.
• Website usage data: Technical information about your visit to our website, including IP address, browser type, pages visited, and time spent on the site. This is collected via cookies and similar technologies.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide information about our services.
• To arrange and deliver detailing services you have requested.
• To send you service-related communications, including booking confirmations and aftercare guidance.
• To improve our website and services based on how they are used.
• To comply with our legal obligations.

We process your data on the following legal bases: (a) your consent, where you have provided it; (b) the performance of a contract, where we are delivering services you have requested; (c) our legitimate interests in operating and improving our business; and (d) compliance with legal obligations.

4. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device when you visit a website. We use the following types of cookies:

• Essential cookies: Necessary for the website to function correctly. These cannot be disabled.
• Analytics cookies: Used to understand how visitors use our website, so we can improve it. These are only set with your consent.
• Preference cookies: Used to remember your preferences, such as your cookie consent choice.

You can accept or reject non-essential cookies using the cookie banner displayed when you first visit our website. You can also manage cookies through your browser settings.

5. Data Sharing

We do not sell, rent, or trade your personal data to third parties. We may share your data with:

• Service providers: Third-party services that help us operate our website and business (e.g. form processing services, email providers). These providers are contractually required to protect your data and may only use it to provide services to us.
• Legal authorities: Where required by law or to protect our legal rights.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry records are typically retained for up to 2 years. If you become a client, records related to the services provided may be retained for up to 6 years for legal and accounting purposes.

7. Your Rights

Under UK data protection law, you have the following rights:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can request that we correct inaccurate or incomplete data.
• Right to erasure: You can request that we delete your personal data, subject to certain conditions.
• Right to restrict processing: You can request that we limit how we use your data.
• Right to data portability: You can request a copy of your data in a machine-readable format.
• Right to object: You can object to our processing of your data where we rely on legitimate interests.
• Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data appropriately.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: